Effective Date: December 8, 2025
These Terms of Service ("Terms") govern your access to and use of the PianoOps software platform, including the web-based application, mobile applications, and all related tools, features, and services (collectively, the "Services") provided by 3Strand LLC ("we," "us," or "our"), an Iowa limited liability company, located at 15878 90th Ave., Indianola, IA 50125-7206.
By creating an account, accessing, or using the Services, you ("Customer," "you," or "your") agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you may not access or use the Services.
These Terms apply exclusively to business entities and their authorized personnel. By using the Services, you represent and warrant that you are acting on behalf of a legally recognized business and have the authority to bind that business to these Terms.
The Services are intended solely for use by legally recognized business entities and individuals operating as businesses. By creating an account or using the Services, you represent and warrant that you are doing so on behalf of a business that qualifies as one of the following:
• A company with employees;
• A small or independent shop;
• A registered sole proprietorship;
• A self-employed individual operating as a business (including but not limited to those operating under a DBA, LLC, or other registered business structure).
You further represent that you have full authority to bind such business to these Terms.
You must be at least 18 years old to access or use the Services.
To use the Services, you must register and maintain an active account. You agree to provide accurate, current, and complete information during registration and to keep such information updated. Accounts registered with incomplete or misleading information may be suspended or terminated.
Each business account may include multiple authorized users ("Seats"). You are responsible for:
• Designating and managing authorized users;
• Ensuring each authorized user complies with these Terms;
• All activity that occurs under your business account or Seats.
Unauthorized creation or sharing of additional Seats beyond your subscription plan is prohibited.
We may suspend or terminate your access to the Services, in whole or in part, with or without prior notice, if we determine that:
• You fail to pay any fees when due;
• You violate these Terms or engage in prohibited or abusive conduct;
• You use the Services for any illegal, fraudulent, or unauthorized purpose;
• Your actions or usage pose a security, operational, or legal risk to us or other users;
• You attempt to use the Services as an individual consumer rather than as a business.
You remain responsible for all fees owed through the date of suspension or termination.
Access to the Services is provided on a subscription basis. Subscription fees are determined by the number of authorized users or "Seats" selected for your business account. By subscribing to the Services, you agree to pay all fees associated with your selected plan.
Subscriptions are billed on a monthly basis and will automatically renew at the end of each billing cycle unless canceled in accordance with these Terms. By enrolling in a subscription, you authorize us to charge your payment method on a recurring basis for the applicable subscription fees and any additional Seats or usage-based charges.
All payments must be made through Stripe, our third-party payment processor, using any payment method Stripe supports. We do not accept manual invoice payments or alternative billing arrangements.
You authorize Stripe to store and charge your payment method in accordance with its terms and policies.
All subscription fees are non-refundable, except in cases of verified billing errors. No credits or refunds will be issued for:
• Partial months of service
• Unused Seats
• Downgrades or cancellations made after a billing period has begun
• Promotional or discounted periods
We may offer free trials or promotional access to the Services at our discretion. Trial terms, duration, and eligibility requirements will be provided at the time the trial is offered. We reserve the right to modify or withdraw free trials at any time without notice.
Unless explicitly stated otherwise, any trial will convert to a paid subscription at the end of the trial period, and your payment method will be automatically charged.
We may change subscription pricing, including fees for Seats, at any time. Any price changes will take effect in the next billing cycle following written notice to you. Your continued use of the Services after the effective date of a price change constitutes your agreement to the updated pricing.
Subscription fees are exclusive of applicable taxes. You are responsible for all taxes, levies, duties, or similar assessments imposed by taxing authorities, excluding taxes based on our net income.
PianoOps may, upon reasonable notice, audit your use of the Services to ensure compliance with seat counts, subscription tiers, usage limits, and other material terms of this Agreement. You agree to cooperate with any such audit and to promptly remedy any non-compliance, including payment of additional fees for unauthorized Seats or excess usage.
You may use the Services solely for the purpose of operating, managing, and supporting activities related to piano servicing and business operations for piano service providers. Any use outside this scope is strictly prohibited.
You may not store, upload, or transmit through the Services any data unrelated to piano servicing, including but not limited to:
• Personal data not reasonably required for piano service operations;
• Payment card information (e.g., full credit card numbers, CVV codes);
• Protected health information (PHI) under HIPAA;
• Government-issued identification numbers (e.g., Social Security numbers) unless required for legitimate business compliance;
• Illegal, infringing, obscene, defamatory, fraudulent, or harmful content;
• Malware or any harmful technical artifacts.
We may remove or restrict access to any content that violates this Section at our discretion.
The Services permit the upload of certain media files (e.g., photographs, PDFs, documents) relevant to piano inspections, service records, scheduling, or customer engagement. You are solely responsible for media you upload and must ensure such content:
• Is accurate and appropriate for business use;
• Does not violate any third-party rights;
• Complies with these Terms and applicable laws.
You agree not to:
• Reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying components of the Services;
• Circumvent, interfere with, or attempt to bypass authentication, licensing, security, or usage-limiting mechanisms;
• Access, scrape, extract, or harvest data from the Services using bots, spiders, automated tools, or other non-human methods unless explicitly authorized in writing;
• Upload or transmit content or code that disrupts or degrades the performance of the Services;
• Use the Services for benchmarking, competitive analysis, or to develop a competing product or service;
• Remove or alter any proprietary notices or branding.
You must use the Services in compliance with all applicable federal, state, and local laws and regulations. You are solely responsible for ensuring that your use of the Services and your handling of customer data comply with all legal obligations applicable to your business.
You are fully responsible for the actions of all authorized users under your account, including compliance with these Terms. Any misuse by an authorized user is deemed misuse by your business.
We may monitor usage of the Services to ensure compliance with these Terms and may suspend, restrict, or terminate access to the Services if we determine, in our sole discretion, that prohibited conduct has occurred or that continued access poses a legal, business, or security risk.
PianoOps may establish and modify storage limits, bandwidth limits, and other technical thresholds applicable to the Services. These limits will be displayed within the relevant features of the Services. PianoOps reserves the right to throttle, restrict, or suspend usage that exceeds these limits or that adversely affects system performance, stability, or security.
All data, content, media, and information that you or your authorized users submit, upload, or store through the Services ("Customer Data") remains the exclusive property of you. We do not claim ownership of Customer Data.
You grant us a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, and otherwise use Customer Data solely as necessary to provide, maintain, support, and improve the Services, and as otherwise permitted under these Terms.
For purposes of privacy and data protection laws, we act as a data processor on behalf of you, the business, which acts as the data controller. We will process Customer Data only in accordance with your instructions, these Terms, and our Privacy Policy.
You are solely responsible for ensuring that the collection and use of Customer Data complies with all applicable laws, regulations, and industry standards.
Before cancellation or termination of your subscription, you may export Customer Data in the formats we make available (e.g., CSV, PDF, or other downloadable formats). We are not responsible for retaining or providing access to Customer Data after the applicable retention period described below.
If you request deletion of your account, we will:
• Retain Customer Data for up to 90 days after receiving the deletion request, unless a shorter period is required by applicable law;
• Permit you to export your data during that retention period; and
• Permanently delete Customer Data from our active systems after the 90-day retention period.
Backups and archival copies may persist for an additional period as part of routine system integrity processes, but will not be actively accessible.
Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes how we collect, use, disclose, and safeguard information in connection with the Services.
You are solely responsible for:
• The accuracy, quality, legality, and reliability of Customer Data;
• Obtaining all permissions, rights, and consents necessary to lawfully submit Customer Data to the Services;
• Ensuring Customer Data does not infringe or violate any third-party rights;
• Ensuring Customer Data complies with Section 4 (Use of the Service).
We may remove or restrict access to Customer Data that violates these Terms or poses a security or operational risk.
We implement commercially reasonable administrative, technical, and physical safeguards to protect Customer Data, as described in our Privacy Policy. However, no system is entirely free of security vulnerabilities, and we do not guarantee absolute security.
The Services—including all software, source code, mobile applications, web applications, features, functionality, user interfaces, designs, graphics, text, documentation, trademarks, service marks, logos, and other materials—are the exclusive property of 3Strand LLC and its licensors.
Except for the limited license expressly granted in these Terms, no rights or interests are transferred to you. All rights not expressly granted herein are reserved.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business operations related to piano servicing.
You may not:
• Copy, modify, or create derivative works of the Services;
• Distribute, sell, sublicense, rent, lease, or otherwise transfer the Services;
• Reverse engineer, disassemble, decompile, or attempt to derive the source code of the Services;
• Mirror or frame any part of the Services without our written consent.
If you submit feedback, ideas, enhancement requests, comments, or suggestions regarding the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully transferable and sublicensable license to use, modify, incorporate, and otherwise exploit such Feedback without any obligation, recognition, or compensation to you.
You acknowledge that Feedback is not confidential and that we have no obligation to keep it confidential.
The Services may contain or may rely on third-party software, tools, APIs, or services. All such third-party components are subject to their respective license terms.
We do not grant any rights to third-party content beyond what is expressly permitted by those licensors.
If you access the Services through our mobile applications ("Mobile Apps"), the following additional terms apply:
(a) Apple App Store (iOS)
For users who download the Mobile App from the Apple App Store:
• The license granted to you is limited to a non-transferable license to use the Mobile App on an Apple-branded device you own or control, as permitted by the Apple Media Services Terms and Conditions.
• Apple is not responsible for providing maintenance or support for the Mobile App.
• Apple is not responsible for any claims arising from your use of the Mobile App, including product liability claims, legal compliance claims, or consumer protection claims.
• Apple and its subsidiaries are third-party beneficiaries of this license, and Apple has the right to enforce these terms against you.
(b) Google Play Store (Android)
For users who download the Mobile App from Google Play:
• Your use of the Mobile App is subject to the Google Play Terms of Service and Google Play Developer Distribution Agreement.
• Google is not responsible for providing support, warranty, or maintenance for the Mobile App.
• Google is not responsible for any claims you or others may have relating to the Mobile App.
"PianoOps," "3Strand LLC," and all related names, product names, logos, and branding are trademarks of 3Strand LLC. You may not use or display any of our marks without our prior written consent.
No rights or licenses are granted to you except as expressly stated in these Terms. Any use of the Services, Mobile Apps, or intellectual property not specifically authorized in these Terms is strictly prohibited.
We use commercially reasonable efforts to maintain the availability and performance of the Services. However, we do not guarantee uninterrupted, error-free, or continuous operation of the Services, and the Services may be unavailable from time to time due to maintenance, updates, outages, or circumstances beyond our control.
You acknowledge that the Services may experience occasional delays, disruptions, or data latency.
We may perform planned maintenance that may temporarily affect the availability of the Services. When feasible, we will provide advance notice of scheduled maintenance through email, in-app notices, or other reasonable means. Emergency maintenance may occur without prior notice.
We may update, modify, or enhance the Services—including the web application, infrastructure, features, and user interfaces—at any time. These updates may be automatic or may require user action.
Mobile Apps
Updates to the PianoOps mobile apps may require users to manually download and install updates from the Apple App Store or Google Play Store. Continued use of outdated versions may result in reduced functionality or incompatibility, for which we are not responsible.
The Services rely on third-party providers and platforms, including but not limited to hosting providers (e.g., AWS, Supabase), payment processors (e.g., Stripe), mobile distribution platforms (e.g., Apple App Store, Google Play), and other integrations.
We are not responsible for outages, disruptions, delays, or limitations caused by third-party providers or for failures attributable to their systems, networks, or terms of service.
We provide customer support through the following channel:
• Email support during standard business hours (Monday–Friday, Central Time).
As the product matures, we may introduce additional support channels such as phone support or in-app chat. Any such changes will be communicated through the Services or via updates to these Terms.
We may decline or limit support in circumstances including:
• Misuse or unauthorized modifications of the Services;
• Use of unsupported devices, browsers, or environments;
• Lack of a current subscription in good standing.
To the maximum extent permitted by law, we are not liable for:
• Downtime or service interruptions;
• Data delays or syncing issues;
• Failures resulting from scheduled maintenance;
• Failures caused by third-party providers or platform dependencies.
Your sole remedy for any unavailability of the Services is to discontinue use of the Services.
No service level guarantees, uptime commitments, or performance warranties apply to the Services unless PianoOps and Customer execute a separate written Service Level Agreement ("SLA").
These Terms remain in effect for as long as you maintain an active subscription to the Services or continue to access or use the Services. Your subscription begins on the date you register and provide valid payment information and continues on a recurring basis unless canceled or terminated as provided in these Terms.
You may cancel your subscription at any time through your account settings. Upon cancellation, your subscription will remain active until the end of the current paid billing cycle, after which access to the Services will automatically terminate. You will not receive refunds or credits for any unused portion of the billing cycle.
If you cancel during a free trial, your access to the Services will end immediately.
We may suspend or terminate your access to the Services, in whole or in part, at our discretion, with or without prior notice, if we determine that:
• You have violated these Terms or engaged in misuse, prohibited conduct, or other behavior that creates legal, security, or operational risk;
• You fail to pay any fees when due, including failure of your payment method after reasonable attempts to collect;
• Your use of the Services may cause harm to us, other users, or third parties;
• Your business no longer meets the eligibility requirements outlined in Section 2.
We reserve the right to suspend access immediately in the event of non-payment or misuse. We may, but are not obligated to, provide a grace period or an opportunity to cure.
Termination for reasons permitted under these Terms does not entitle you to any refunds or credits.
If your account is terminated or suspended, you remain responsible for all outstanding fees and charges incurred up to the effective date of suspension or termination. We may continue attempting to process payments through your stored payment method or pursue additional collection measures. Access to the Services will remain restricted until all outstanding amounts are paid in full.
Your ability to access or export Customer Data following termination is governed by the data retention period described in Section 5.4. We are not responsible for retaining or providing access to Customer Data after that period.
Upon termination of your subscription or account:
• Your license to use the Services ends immediately at the conclusion of the paid billing cycle (or immediately for trial cancellations);
• All authorized users under your account will lose access;
• You must cease all use of the Services; and
• Any rights or licenses granted to you under these Terms will immediately terminate.
Sections that by their nature should survive termination—including but not limited to payment obligations, intellectual property, warranties and disclaimers, limitation of liability, indemnification, and governing law—will continue in effect.
If your access is suspended due to non-payment or other curable issues, your account may be reinstated once the underlying issue is resolved to our satisfaction.
We may permanently terminate accounts involved in misuse, security violations, fraud, or repeated violations of these Terms.
If you choose to reactivate your subscription after termination, you must enroll under the then-current subscription pricing and plan offerings. Prior or legacy pricing will not be honored.
We may provide notice of termination or suspension via email or through the Services. While we will generally attempt email communication first, we reserve the right to use any reasonable communication method.
The Services are provided on an "as is," "as available," and "with all faults" basis. PianoOps uses commercially reasonable efforts to maintain and improve the Services, but we do not warrant that the Services will be uninterrupted, timely, secure, error-free, or suitable for your particular business needs.
The Services do not constitute, and should not be relied upon as, business, accounting, tax, legal, employment, technical, or other professional advice. You are solely responsible for evaluating the accuracy and applicability of any information generated or displayed through the Services.
You are solely responsible for:
(a) the accuracy, quality, and legality of all data you enter into the Services, including scheduling information, pricing, time logs, customer details, and other business records;
(b) any errors, inaccuracies, or misconfigurations resulting from your use of the Services;
(c) scheduling decisions, technician assignments, customer communications, and operational workflows;
(d) ensuring the Services are configured and used in a manner consistent with your business needs and applicable laws.
PianoOps disclaims all liability for:
(i) typos, inaccuracies, or improperly entered data;
(ii) scheduling, routing, or workflow errors resulting from your configuration;
(iii) calculation outputs, including estimates, time tracking, pricing, taxes, or financial projections;
(iv) GPS, mapping, routing, or geographic data, regardless of source.
Certain features depend on third-party services, including but not limited to authentication providers, payment processors (e.g., Stripe), communication providers (e.g., email, SMS, push notifications), data hosting, and mapping services. PianoOps does not control and is not responsible for:
(a) the accuracy, reliability, availability, or performance of any third-party services;
(b) any outages, delays, or limitations caused by third-party integrations;
(c) any charges, terms, or disputes related to third-party services.
Your use of any third-party service is subject to that provider's terms and policies, and PianoOps disclaims all warranties related to such services.
You are solely responsible for complying with:
(a) all applicable laws and regulations, including those related to taxation, employment, consumer protection, data privacy, and marketing communications;
(b) obtaining all necessary rights and permissions to upload, process, and store Customer Data;
(c) ensuring that your business practices, technician qualifications, pricing, and communications comply with applicable regulations.
PianoOps does not guarantee compliance with any law or regulation.
From time to time, PianoOps may make experimental, beta, or early-access features available. These features are provided entirely "as is," may contain defects, may be modified or removed at any time, and carry no warranties of any kind. You may choose not to use such features. PianoOps is not liable for any impact resulting from the use or performance of beta features.
To the fullest extent permitted by law, PianoOps disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, title, and non-infringement. No information or advice provided by PianoOps or through the Services creates any warranty not expressly stated in this Agreement.
The Services may incorporate mapping, routing, or geographic data supplied by third-party providers. PianoOps does not warrant the accuracy, completeness, reliability, or availability of such data and is not responsible for any delays, misrouting, inefficiencies, or operational impacts arising from reliance on such data.
While PianoOps utilizes commercially reasonable measures to maintain continuity of the Services, PianoOps does not guarantee uninterrupted operation or data recovery in the event of catastrophic failures, natural disasters, or other events beyond its reasonable control. No disaster recovery or business continuity commitments apply unless expressly stated in a written agreement.
You acknowledge and agree that you have not relied on any representations, warranties, or statements not expressly set forth in this Agreement. No oral or informal communications from PianoOps create any contractual obligations or warranties.
PianoOps does not insure or indemnify you or any third party for property damage, technician work quality, service outcomes, business losses, or other operational risks associated with your business activities.
To the fullest extent permitted by law, PianoOps' total aggregate liability for any and all claims arising out of or relating to the Services or this Agreement shall not exceed the total fees actually paid to PianoOps by you for the Services during the three (3) months immediately preceding the event giving rise to the claim. This limitation applies whether the claim is based on contract, tort, warranty, strict liability, or any other legal theory, and even if PianoOps has been advised of the possibility of such damages.
To the fullest extent permitted by law, PianoOps shall not be liable for any:
(a) indirect, incidental, special, punitive, exemplary, or consequential damages;
(b) loss of profits, revenue, business, anticipated savings, goodwill, or reputation;
(c) business interruption or downtime;
(d) loss, corruption, or inaccuracy of data;
(e) cost of substitute goods or services;
(f) inability to use the Services; or
(g) any damages arising from delays, failures, or service interruptions.
These exclusions apply regardless of the form of action or theory of liability.
PianoOps shall have no liability for any damages, losses, or harm arising from or related to:
(a) any downtime, outage, interruption, or delay in the Services;
(b) any third-party service or integration, including but not limited to payment processors, authentication providers, hosting, backup services, communication services (email, SMS, push), or mapping/GPS providers;
(c) Customer Data inaccuracies, misconfigurations, scheduling decisions, pricing or estimate calculations, or other operational settings;
(d) errors or delays caused by user actions, inactions, or misuse of the Services; or
(e) unforeseeable or unavoidable technical limitations or failures inherent to cloud-based services.
PianoOps utilizes third-party cloud providers to support reasonable data backup and restoration efforts. While PianoOps uses commercially reasonable measures to protect and back up Customer Data, PianoOps does not guarantee that backups will be available, accurate, complete, or restorable in the event of a third-party incident or system failure.
You acknowledge that you are ultimately responsible for maintaining your own backups of Customer Data and for implementing appropriate safeguards within your business.
The limitations in this Section 10 do not apply to liability arising from:
(a) PianoOps' gross negligence or intentional misconduct; or
(b) any liability that cannot be excluded or limited by applicable law.
No other exceptions apply.
The parties acknowledge that the limitations and exclusions in this Section 10 are fundamental elements of the basis of the bargain between you and PianoOps, and that the Services would not be provided without such limitations.
You agree to defend, indemnify, and hold harmless PianoOps and its officers, directors, employees, contractors, affiliates, suppliers, and service providers ("PianoOps Indemnitees") from and against any and all claims, demands, actions, proceedings, liabilities, losses, damages, judgments, settlements, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
(a) Customer Data, including its collection, storage, processing, use, or disclosure;
(b) your use of the Services, including operational decisions, scheduling, pricing, technician assignments, communications, and business workflows;
(c) misuse of the Services, violation of this Agreement, or breach of any representation or warranty;
(d) violation of any law or regulation, including tax, employment, privacy, marketing, or consumer protection laws;
(e) any interaction with your customers, technicians, employees, or contractors, including disputes, service outcomes, or commercial arrangements;
(f) your use of third-party services or integrations in connection with the Services;
(g) any claim that your Customer Data, configuration, or use of the Services infringes, misappropriates, or violates the rights of any third party;
(h) unauthorized access to your account or Customer Data resulting from your failure to maintain appropriate security controls; or
(i) any use of the Services by your employees, contractors, or Authorized Users.
PianoOps will:
(a) provide you with prompt notice of any claim subject to this Section (provided that failure to give prompt notice will not relieve your obligations except to the extent materially prejudicial);
(b) permit you to control the defense and settlement of the claim, subject to PianoOps' right to participate through its own counsel at its own expense; and
(c) reasonably cooperate at your expense.
You may not settle any claim without PianoOps' prior written consent if the settlement (i) imposes an obligation on PianoOps, (ii) admits liability on behalf of PianoOps, or (iii) imposes any restriction on PianoOps' future operations.
To the extent required under applicable law, PianoOps will defend you against any third-party claim alleging that the Services, when used in accordance with this Agreement and without modification, directly infringe a third party's intellectual property rights, and will cover any damages or costs awarded by a court of competent jurisdiction, or agreed to in settlement, arising from such claim.
This obligation does not apply to claims arising from or relating to:
(a) Customer Data, configurations, or customizations;
(b) use of the Services in violation of this Agreement;
(c) use of the Services with third-party services, software, or hardware;
(d) beta, experimental, or pre-release features;
(e) modifications to the Services not made by PianoOps; or
(f) combinations of the Services with other materials where the claim would not have arisen but for such combination.
The indemnification rights and obligations in this Section 11 constitute the parties' sole and exclusive remedies with respect to third-party claims of intellectual property infringement related to the Services.
Your indemnification obligations under this Section survive any termination or expiration of this Agreement and continue for so long as any related claim may be brought.
You acknowledge that your technicians, contractors, employees, or service personnel are independent of PianoOps. PianoOps does not employ, supervise, qualify, train, insure, or direct any technicians or service providers using the Services, and is not responsible for their conduct, actions, omissions, or work product.
PianoOps may, at any time and in its sole discretion, add, remove, enhance, or modify any features, components, or functionality of the Services. This includes but is not limited to user interfaces, integrations, tools, data models, pricing structures, and technical architecture. PianoOps may discontinue or deprecate features that are outdated, insecure, low-use, or inconsistent with the long-term direction of the platform.
PianoOps will use commercially reasonable efforts to provide notice when changes materially affect existing functionality, but you acknowledge that not all changes will warrant prior notice and that the Services may evolve continuously.
Without limiting the foregoing, PianoOps may implement modifications or patches immediately and without notice when necessary to:
(a) maintain or improve security or system integrity;
(b) comply with legal or regulatory requirements;
(c) address bugs, vulnerabilities, or service disruptions; or
(d) ensure the continued performance or reliability of the Services.
PianoOps may update pricing, fees, or billing practices from time to time. Unless otherwise stated:
(a) changes to pricing will not apply until the start of your next billing cycle;
(b) you will receive advance notice of any material price increase; and
(c) if you reactivate an account after cancellation or termination, you may be subject to current pricing then in effect.
PianoOps may modify this Agreement at any time. When changes are made, PianoOps will provide notice by one or more of the following methods:
(a) email to the address on your account;
(b) an in-app notification;
(c) posting the updated Agreement on the PianoOps website with a new "Last Updated" date.
Unless a shorter period is required by law, modifications will take effect upon posting or on the effective date stated in the notice. Your continued access or use of the Services after the effective date constitutes your acceptance of the modified Agreement.
If you do not agree to the updated terms, your sole remedy is to stop using the Services and terminate your account.
PianoOps is not obligated to support or maintain older versions of the Services, APIs, integrations, or features. You are responsible for ensuring that your systems, processes, and integrations remain compatible with current versions of the Services.
PianoOps may modify, redefine, rename, expand, or discontinue account features, role types, Seat definitions, or usage parameters at any time. PianoOps will use commercially reasonable efforts to notify Customers when such modifications materially affect existing functionality.
This Agreement and any dispute arising out of or relating to the Services shall be governed by and construed in accordance with the laws of the State of Iowa, without regard to its conflict of laws principles.
Before initiating any formal legal or arbitration proceedings, you and PianoOps agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement or the Services through informal negotiation.
• A written notice describing the nature of the dispute must be sent to the other party.
• The parties shall attempt to resolve the dispute in good faith for 30 days from the date of the notice before proceeding to arbitration or court.
Any dispute, claim, or controversy arising out of or relating to this Agreement, the Services, or any transactions between you and PianoOps, including disputes regarding interpretation, enforceability, or breach, shall be resolved by binding arbitration under the American Arbitration Association ("AAA") Commercial Arbitration Rules, except as otherwise provided by applicable law.
• The arbitration shall be conducted before a single neutral arbitrator in Polk County, Iowa.
• The arbitrator shall have authority to award any remedy or damages that would be available in court, consistent with the terms of this Agreement, but shall not have authority to award punitive or exemplary damages beyond what is allowed by law.
• Each party shall bear its own costs and fees unless the arbitrator decides otherwise.
You and PianoOps agree that any arbitration shall be conducted solely on an individual basis. Claims brought on a class, consolidated, or representative basis, including in a private attorney general capacity, are waived and prohibited.
Nothing in this Section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened intellectual property infringement, misappropriation of trade secrets, or unauthorized use of PianoOps' proprietary materials.
All other claims must be resolved exclusively through arbitration.
If any part of this Section 13 is found to be unenforceable, invalid, or illegal, the remaining provisions shall remain in full force and effect.
For claims seeking injunctive or other equitable relief not subject to arbitration under this Agreement, the exclusive venue shall be the state and federal courts located in Polk County, Iowa. You consent to the jurisdiction of such courts for these purposes.
This Agreement, together with the Privacy Policy and any other documents expressly incorporated by reference, constitutes the entire agreement between you and PianoOps regarding your use of the Services and supersedes all prior or contemporaneous communications, proposals, agreements, or representations, whether oral or written, relating to the subject matter.
You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. PianoOps may assign, transfer, or delegate its rights and obligations in whole or in part without restriction. This Agreement shall bind and inure to the benefit of the permitted successors and assigns.
If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be reformed only to the extent necessary to make it enforceable.
No delay or failure by PianoOps to exercise any right or remedy under this Agreement shall constitute a waiver of that right. Any waiver must be in writing and signed by an authorized representative of PianoOps.
PianoOps shall not be liable or responsible for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, strikes, labor disputes, network or service outages, power failures, or other events outside our reasonable control.
Nothing in this Agreement shall be construed to create a partnership, joint venture, employment relationship, or agency relationship between you and PianoOps. Neither party has the authority to bind the other to any obligation or representation.
You shall comply with all applicable export and import laws and regulations of the United States and other relevant jurisdictions, including restrictions on exporting software or technology, and shall not use the Services in violation of such laws.
All notices, requests, demands, or other communications under this Agreement shall be in writing and delivered:
(a) via email to the address associated with your account (or to legal@pianoops.com for general notices); or
(b) via postal mail to PianoOps at: 3Strand LLC, 15878 90th Ave., Indianola, IA 50125-7206
Notices are effective when received, or five (5) days after being sent by certified mail, whichever is earlier.
Unless you opt out by providing written notice, you grant PianoOps the right to use your business name and logo on the PianoOps website, marketing materials, customer lists, and presentations for the purpose of identifying you as a customer. You may opt out at any time by emailing privacy@pianoops.com.
You must notify PianoOps in writing within thirty (30) days of any merger, acquisition, divestiture, sale of substantially all assets, or other transaction resulting in a change of control of your business. Failure to provide notice may result in suspension or renegotiation of subscription terms.
For any questions, notices, or concerns regarding these Terms of Service or the Services, you may contact PianoOps using the following information:
Email:
Support & General Inquiries: support@pianoops.com
Legal Notices: legal@pianoops.com
Mailing Address:
3Strand LLC
15878 90th Ave.
Indianola, IA 50125-7206
United States
We will use reasonable efforts to respond promptly to inquiries received via these channels. Legal notices sent by email or postal mail will be considered received in accordance with Section 14.8 (Notices).